Refund Policy

Refunds for the Interview Pack and earlier PortLume AI plans: the 7-day window, who is eligible and how to ask for one.

PortLume AI is a 100% digital service. There are no physical products shipped or manufactured. What we sell is the Interview Pack: one company, one payment, 30 days. A pack is activated immediately upon successful payment confirmation from Razorpay.

• No auto-renewals, ever. A pack ends after 30 days.
• Not started any part of your pack? Full refund within 7 days of purchase
• 7-day refund window for verified technical issues
• Refunds go back to your original payment method
• We respond to refund requests within 3 business days

You're eligible for a refund if

• You have not started any part of your pack (no study plan, mock interview, live interview or debrief) and you ask within 7 days of purchase. You get the full amount back
• You were charged twice for the same transaction
• Your pack or plan was not activated despite successful payment (verified by us)
• Platform-wide technical failure making service unusable, unresolved within 48 hours

Refunds will not be issued for

• Change of mind after the pack has been used. A pack counts as used once you start a study plan, mock interview, live interview or debrief with it. When a refund is approved, the pack ends straight away
• Mock interviews, live interviews or a debrief left unused when a pack ends
• Dissatisfaction with AI output quality (try the free plan first)
• Requests made more than 7 days after purchase date
• Accounts suspended for Terms of Service violations

Cancellation

The Interview Pack is a one-time purchase and never auto-renews. You don't need to take any action to cancel. A pack ends 30 days after payment and that company goes back to the free plan. Plans bought before the Interview Pack work the same way: they end on their expiry date and your account returns to Free automatically.

Last updated: 15 October 2026